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- Establish Your Goals for Success
- Budget your time investment
- Budget your money investment
- Client follow-up (examples: magazine program, postcards, etc.)
- Identify your return on investment
- Set Up a Tracking System
- Prepare a single contact management file for each member of your target market and record all of your marketing efforts, results and conversations
- Monitor referrals and interest expressed, appointments made, listings acquired and sales closed
- Select Your Marketing Tools
- Client follow-up criteria to use
- Professional image
- Appropriate for your target market
- Personalization
- Affordable
- Limited effort
- Send Your Message to the Right People
- Previous buyers
- Previous sellers
- Cooperative transaction referral clients
- Send the Right Message
- "Thank you for your business"
- Send something of interest that has value
- Effective Client Follow-up Programs
- Greeting cards
- Avoid congested mailing seasons
- Personal special occasions, such as anniversary of home purchase and "no special occasion" cards, are effective
- Notecards
- Magazine programs
- Today's Living magazine
- Combination programs with mailing labels, postcards and magazines
- ProPower – the ultimate in client follow-up
- Follow Up at the Right Time
- Continuously and consistently - each contact must be positive and have value
- At least two times a year and no more than six times
- Staggered throughout the calendar year
- Over a five- to six-year period, or until they move again
Implement Your Plan
- Distribute your material consistently. Consistency shows stability - one of the most important things home buyers look for in a real estate professional.
- Send personalized, client follow-up material over a five- to six-year period.
- Each contact sets the stage for the next. Each contact must be positive and have value
- Past clients are a rich source of referrals - ask for them!
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